VICIDial CRM CTI Integration

VICIDial CRM CTI integration for better customer engagement

The integration streamlines processes, optimizes the workforce, and provides a unified view of conversations to empower your team to engage more clients.

Personalize the journey of customers by using their data and interaction history available in VICIDial CRM CTI integrated solution, which will be on a single screen with single sign on. Now, managing customer relationships and enhancing bonds with clients to increase retention is simplified with our VICIDial CRM CTI integration services.

Serving Clients

Handled

Transactions

Deployments

OUR OFFERINGS

Major CRM solutions we integrate with VICIDial, call center solution to harmonize both systems and operations.

CHALLENGES

Major Challenges

Without using a VICIDial CRM CTI integrated solution, the businesses may face major challenges that create hindrances in the process of customer care and engagement.

Lack of information to resolve customer concerns

VICIDial cannot store all data of customers, which provides a limited source of information to agents during live calls. Thus, agents often struggle in providing context driven and personalized responses to clients. This can increase client frustration.

Toggling between multiple system screens

If agents have to fetch some information from a CRM system, then agents will need to switch back and forth between a CRM and VICIDial call center solution. This will waste a lot of time and other resources to hamper overall agent productivity and performance.

Data discrepancies

If customer data is managed in VICIDial and CRM solutions, occurrences of data discrepancies appear due to the wrong version of data stored in any of the systems. This may result in giving wrong or outdated information to clients.

Waste of resources

If data is stored and managed in two different systems, the job of data entry will be tedious and error-prone. Also, toggling between system windows can exhaust agents and possibly lead to mistakes and errors. This hampers efficiency and accuracy.