CUSTOMER RETENTION

Losing a customer doesn ’t only reduce the revenue, but also adds to the marketing costs for acquiring new ones. Thus, it is essential to manage and reduce customer churn to attain sustainable growth in business.

To retain customers, you need to tackle problems not only when users face them, but even before they occur. This helps build trust and loyalty among customers, which needs serious effort to earn, and maintain in era of digital communication.

 

What are the Challenges

  • Managing demands and expectations of your new and existing customers
  • Lack of dedicated customer support for handling grievances
  • Single or biased view of in-house customer support mechanisms

What We Offer

  • Prompt, effective and reliable grievance support for unhappy customers
  • Transparent and honest services to gain consumer trust and loyalty
  • Detailed analysis; finding causes for service closure requests and reversing them Insight into consumer activity to detect churn tendency

Why Us ?

  • Analyzing customer behavior through
    their entire lifecycle, Symflow studies
    consumer’s propensity of quitting services and suggests proactive solutions
  • Customer churn can be reduced by user behavior prediction and adding value for your consumers when they need
  • With our services, you can create a positive image of your products and services and get an edge over your competitors